In 2011, a customer satisfaction survey was conducted by a independent title company during the closing process.The findings of the survey have been tabulated and posted below.
"I ask the buyers to fill out the customer survey at the end of the closing while I'm making them copies of their signed closing documents. Once I have copies of their signed documents, I collect the evaluations and send them to the builder and the seller. The buyers are always very happy to fill them out."
Shelia, Title Company Escrow Officer